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Customer reviews of Alex Scott Cramlington

At Alex Scott Cramlington we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Alex Scott Cramlington

Alex Scott Cramlington
5
4.9

Based on 127 customer reviews

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  • 5

    Top service

    By Katie B on 24 February 2017 | Verified purchase

    I recently bought my new Qashqai from Alex Scott and I couldn't recommend them enough. They were extremely helpful, friendly and I felt I was well looked after. I am extremely happy with my car and the service I received.

    Reply from Alex Scott Cramlington on 27/02/17

    Many thanks for your comments Katie. Hope the car serves you well. Cheers Paul and the team.


  • 5

    Pleasant helpful and friendly

    By LINDA H on 24 February 2017 | Verified purchase

    Kevin Gibson was spot on sorted every thing out, really helpful and friendly

    Reply from Alex Scott Cramlington on 27/02/17

    Thankyou for your positive comments Linda. Hope you enjoy your new fiesta. You know where we are if you need anything. Kevin and the team


  • 5

    Great efficient service from this dealer

    By IAN B on 24 February 2017 | Verified purchase

    Saw the car on Autotrader 11pm - emailed details of my trade in was called at 0830 next morning - we agreed trade in price subject to viewing and I drove to collect car by 3.30pm that day. First class service, great car, friendly and helpful. What's not to like?

    Reply from Alex Scott Cramlington on 27/02/17

    Cheers Ian. It was a nice easy transaction both ways. Enjoy your new car and we hope to see you in the future. Kevin and the team.


  • 5

    Professional,Polite,made easy and simple

    By Jaqueline W on 23 February 2017 | Verified purchase

    very positive

    Reply from Alex Scott Cramlington on 24/02/17

    Many thanks for your comments Jacqueline. Absolute pleasure to deal with, Hope you have many happy miles in your new Mokka. Kevin and the team.


  • 5

    great service

    By Claire T on 23 February 2017 | Verified purchase

    excellent service, very efficent and friendly!

    Reply from Alex Scott Cramlington on 24/02/17

    Thankyou for you review Claire. You've bought yourself a lovely Tiguan. Hope you enjoy many happy miles.Kevin and the team.


  • 5

    Very good, satisfied customer

    By ELIZABETH F on 20 February 2017 | Verified purchase

    Very good. Friedly efficiant service without any frills

    Reply from Alex Scott Cramlington on 24/02/17

    Glad you're happy with your new sportage and you know were we are if you need anything in the future. Paul and the team.


  • 5

    average

    By Vicky H on 20 February 2017 | Verified purchase

    Car seems fine as yet, service and mot is questionable (oil really black) (front brake discs badly scored and pitted) i would expect an advisory as per the previous MOT for this car, Sales manager was friendly and helpful

    Reply from Alex Scott Cramlington on 20/02/17

    Hi Gary/Vicky I can assure the oil was changed prior to you collecting your vehicle but as in all diesel engines unless a flush is put through it will always appear blackish. please pop back and i will run an engine flush through FOC for you. On the point of the discs that were on the last MOT you will see from the paperwork in your file that they were replaced only a matter of months ago. You've bought yourself a great little car and we want you to be 100% happy so please give me a call and i will resolve any issues you may have. look forward to hearing from you Kevin and the team.


  • 5

    Thanks

    By David H on 16 February 2017 | Verified purchase

    Kevin was very helpfull and knowledgable he sorted my mobility scooter for me. He sent all the relevant paper work immediately to DVLA recorded delivery. He explained the Momentum Secure insurance to Joan and myself I took the three year cover. Week comensing the 19th February he will be dealing with my private number plates.Thank you Kevin, Well done Alex Scott.

    Reply from Alex Scott Cramlington on 17/02/17

    Many thanks David, was an absolute pleasure to deal with yourselves. Hope you enjoy your new freelander and you know where we are if you need anything. Cheers once again Kevin and the team.


  • 5

    Great experience

    By Melissa A on 16 February 2017 | Verified purchase

    Paul who we dealt with was great, helpful and understanding no messing about. Told him what we needed he did his very best to get what we wanted. Very fair trade in price given and a very smooth and painless transition into our new car.

    Reply from Alex Scott Cramlington on 17/02/17

    Many thanks for the comments Melissa. Enjoy your 1 series and you know where we are if you need anything. Cheers Paul and the team.


  • 5

    no pressure experience!

    By Michael B on 16 February 2017 | Verified purchase

    Had my eye on the Audi A4 few times I drove past . Went Into Alex Scott on the Sunday and they let me take it for a test drive fell in love with it straight away! There was no pressure into buying the Audi A4 and Paul hickson was brilliant in dealing with my purchase and very clear! So I put a deposit down on the Audi on Sunday and the car was ready to pick up on the Tuesday! Would recommend Alex Scott cramlington to anyone 30 years in the business says a lot!

    Reply from Alex Scott Cramlington on 17/02/17

    Many thanks Micheal. you've bought yourself a beautiful car. Hope you enjoy many happy miles. Paul and the team.