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Customer reviews of Alex Scott Cramlington

At Alex Scott Cramlington we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Alex Scott Cramlington

Alex Scott Cramlington
5
4.9

Based on 560 customer reviews

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  • 5

    Great experience

    By adelle M on 26 September 2020 | Verified purchase

    Really delighted with the friendly, efficient service from the dealer. I had travelled a distance after seeing the car online and it was exactly as described and ready to go. I would definitely recommend this dealership.

    Reply from Alex Scott Cramlington on 27/09/20

    Many thanks Adelle, Glad the journey down from Scotland was worth it. You bought yourself a beautiful sportage. Enjoy and you know where we are if you need anything. Kevin and the team


  • 5

    Excellent dealer

    By SHAUN W on 26 September 2020 | Verified purchase

    Great service from the staff i dealt with quick and efficient. Any additional requests i had they were only too happy to jump to the task to ensure my satisfaction. I think they did an outstanding jump. I'm more than happy with my BMW 1 series. Great job guys!!!

    Reply from Alex Scott Cramlington on 27/09/20

    Many thanks for your custom and review Shaun. Enjoy the new 1 series. Paul and the team.


  • 5

    Buying Used Car

    By gillian M on 22 September 2020 | Verified purchase

    Wasn't sure which car I wanted but they advised me without giving me a hard sell and let me test drive cars that I wanted to. Even gave me a discount on the car I eventually chose. Went over and above with fixing small marks on car. When I had a problem with the fuel they gave me a loan car overnight till they were certain problem was fixed. Would definitely recommend to family and friends.

    Reply from Alex Scott Cramlington on 24/09/20

    Many thanks Gillian, Glad you enjoying the new car and remember the diesel pump next time;) it's an easy mistake but no harm done this time. You know where we are if you need anything.Kevin and the team


  • 5

    No pressure. No hassle just helpful.

    By jeffrey B on 22 September 2020 | Verified purchase

    Friendly helpful staff.Purchased a car and very satisfied with the car and the staff.Would buy another vehicle from them when I look to replace my existing vehicle.

    Reply from Alex Scott Cramlington on 23/09/20

    Many thanks for the review and custom Jeffrey.You bought yourself a lovely Qashqai. Paul and the team.


  • 5

    Excellent service and high quality cars

    By laura W on 22 September 2020 | Verified purchase

    Fantastic service from Paul, no pressure or hassle just honest help and communication. We bought the blue Mazda 6 and we couldn’t be happier! He was knowledgable, the car was valeted and MOT with 4 new tyres and I am very impressed. We will be coming back for our annual service and MOT for sure. The cars are all reasonably new and to a very high standard from what I could tell.

    Reply from Alex Scott Cramlington on 23/09/20

    Many thanks for your kind review and custom Laura, enjoy the new car.Paul and the team.


  • 5

    New Car Day

    By ANTHONY M on 21 September 2020 | Verified purchase

    Excellant customer service, sorted my car out fast couldnt fault the service!

    Reply from Alex Scott Cramlington on 22/09/20

    Many thanks for your review Anthony, enjoy the new fiesta. Paul and the team.


  • 5

    Brilliant!

    By DANIEL M on 21 September 2020 | Verified purchase

    Excellent.

    Reply from Alex Scott Cramlington on 22/09/20

    Many thanks for your custom Daniel, enjoy your new ds3. Kevin and the team.


  • 5

    A pleasure

    By robert L on 19 September 2020 | Verified purchase

    Very pleasant. No hassle from sales people. Everything was done well a pleasure to do business.

    Reply from Alex Scott Cramlington on 21/09/20

    Many thanks for you business Robert, you bought yourself a lovely Kuga, enjoy and you know where we are if you need anything. Kevin and the team.


  • 5

    Hyundai i30

    By alexander A on 19 September 2020 | Verified purchase

    Very helpful and fair with part ex price the man who served us was very welcoming would return here for future car purchases

    Reply from Alex Scott Cramlington on 21/09/20

    Many thanks for your custom and review Alex, enjoy your new I30. Paul and the team.


  • 5

    Best experience ever

    By mark P on 15 September 2020 | Verified purchase

    Over the last 30 years I’ve bought loads of cars and I can honestly say this was the best experience ever. Extremely friendly not pushy made the decision to buy the easiest I’ve ever had. I work in sales and had been to a. Couple if dealers and drove a few dars the main dealer was only interested in what extra insurance and finance he could sell even though I didn’t want ant the other dealer was extremely rude so lost out.if you want a friendly relaxed non pushy sales and be made to feel valued this is the place to go. I know where my first stop will be next time thanks to a great team

    Reply from Alex Scott Cramlington on 16/09/20

    Many thanks for your kind review and custom Mark, Hope the kuga serves you well and you know where we are if you need anything. Kevin and the team.