Customer reviews of Alex Scott Cramlington

By DANIELLE B on 01 March 2017 | Verified purchase

Very happy returning customers. Just bought a lovely S-max from Paul at Alex Scott, this is the second time we have bought a car from Alex Scott and we couldn't be happier with it. You don't get the usual 'sales talk' here, just down to business with regards to what you want and when you want it and then they sort it for you. Such a simple transaction, we will certainly look here again for any future cars. Thanks again!

Reply from Alex Scott Cramlington on 02/03/17

Hi Danielle, you've bought yourself a lovely vehicle. Thank you for your kind words and you know where we are if you need anything. Paul and the team.

By Ian K on 01 March 2017 | Verified purchase

One of the easiest cars I have ever bought, no hassle with the trade in, finance was all sorted no bother and the car was ready when they said it would be with all of the jobs done as promised.

Reply from Alex Scott Cramlington on 02/03/17

Thank you for the positive comments Ian. Hope you get many hassle free miles from your new Touran. Cheers Kevin and the team.

By Katie B on 24 February 2017 | Verified purchase

I recently bought my new Qashqai from Alex Scott and I couldn't recommend them enough. They were extremely helpful, friendly and I felt I was well looked after. I am extremely happy with my car and the service I received.

Reply from Alex Scott Cramlington on 27/02/17

Many thanks for your comments Katie. Hope the car serves you well. Cheers Paul and the team.

By LINDA H on 24 February 2017 | Verified purchase

Kevin Gibson was spot on sorted every thing out, really helpful and friendly

Reply from Alex Scott Cramlington on 27/02/17

Thankyou for your positive comments Linda. Hope you enjoy your new fiesta. You know where we are if you need anything. Kevin and the team

By IAN B on 24 February 2017 | Verified purchase

Saw the car on Autotrader 11pm - emailed details of my trade in was called at 0830 next morning - we agreed trade in price subject to viewing and I drove to collect car by 3.30pm that day. First class service, great car, friendly and helpful. What's not to like?

Reply from Alex Scott Cramlington on 27/02/17

Cheers Ian. It was a nice easy transaction both ways. Enjoy your new car and we hope to see you in the future. Kevin and the team.

By Jaqueline W on 23 February 2017 | Verified purchase

very positive

Reply from Alex Scott Cramlington on 24/02/17

Many thanks for your comments Jacqueline. Absolute pleasure to deal with, Hope you have many happy miles in your new Mokka. Kevin and the team.

By Claire T on 23 February 2017 | Verified purchase

excellent service, very efficent and friendly!

Reply from Alex Scott Cramlington on 24/02/17

Thankyou for you review Claire. You've bought yourself a lovely Tiguan. Hope you enjoy many happy miles.Kevin and the team.

By ELIZABETH F on 20 February 2017 | Verified purchase

Very good. Friedly efficiant service without any frills

Reply from Alex Scott Cramlington on 24/02/17

Glad you're happy with your new sportage and you know were we are if you need anything in the future. Paul and the team.

By Vicky H on 20 February 2017 | Verified purchase

Car seems fine as yet, service and mot is questionable (oil really black) (front brake discs badly scored and pitted) i would expect an advisory as per the previous MOT for this car, Sales manager was friendly and helpful

Reply from Alex Scott Cramlington on 20/02/17

Hi Gary/Vicky I can assure the oil was changed prior to you collecting your vehicle but as in all diesel engines unless a flush is put through it will always appear blackish. please pop back and i will run an engine flush through FOC for you. On the point of the discs that were on the last MOT you will see from the paperwork in your file that they were replaced only a matter of months ago. You've bought yourself a great little car and we want you to be 100% happy so please give me a call and i will resolve any issues you may have. look forward to hearing from you Kevin and the team.

By David H on 16 February 2017 | Verified purchase

Kevin was very helpfull and knowledgable he sorted my mobility scooter for me. He sent all the relevant paper work immediately to DVLA recorded delivery. He explained the Momentum Secure insurance to Joan and myself I took the three year cover. Week comensing the 19th February he will be dealing with my private number plates.Thank you Kevin, Well done Alex Scott.

Reply from Alex Scott Cramlington on 17/02/17

Many thanks David, was an absolute pleasure to deal with yourselves. Hope you enjoy your new freelander and you know where we are if you need anything. Cheers once again Kevin and the team.